Our aim is to maintain your confidence by handling your personal information with respect and putting you in control. We’ve done our best to make our explanations short and easy to understand, but if you would like further information, or have any questions, please contact us using out www.Lauter-Unfug.com/contact.
As you purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you have indicated so, keep you up to date about other events that may be of interest to you.
This is the data we collect
We collect and store different data about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. This may include full name, contact details, email address and ticket purchase information (such as number of tickets bought and seat detail. When using www.Lauter-Unfug.com or any affiliated application, we may also collect additional information (such as the browser and device you are using, your IP address, your location, etc).
We are making sure that your information is protected and we will delete it securely when we no longer need it or when you have requested us to do so.
We will not share your information with third parties, except for parties involved in the process of providing the service (ie: emailing services, etc). Only the data needed to provide the service will be communicated in this case.
We may communicate your data to third parties who provide goods and services purchased by you (for instance VIP tickets, upgrades, artist merchandise, etc) so that they can process and fulfil your order.
We may share your data with any company affiliated with www.Lauter-Unfug.com in order to provide services for us such as marketing, profiling, reporting as well as technical support.
We give great care to securely store your data and protect your information. We make sure our IT infrastructure is up-to-date and necessary protection measures are in place.
This is why we collect the data
We most and foremost collect your data so we can process your order, initiate the payment process, provide event details (ticket, show info etc), send confirmations and event reminders and updates, as well as provide you with customer support.
Furthermore, and only if you consent to do so, we may use your data in order help improve and customize our products and services. Collecting data will allow us to create a profile about you to help us personalize our services to you. For instance, if you purchase a ticket for a Lauter Unfug show and you have consented to receiving our newsletter, we will inform you about other Lauter Unfug shows we think that might be to your liking. You can unsubscribe any time from our newsletter by using the contact form www.Lauter-Unfug.com/contact
Finally, our aim is to make sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property, fraud, or other crimes.
These are your rights
You can have your data erased at any time, you may also request a copy of the data we have about you, you can have this data be corrected, amended or updated at any time.
You can subscribe as well as unsubscribe our newsletter at any time.
If you wish to do any of the above, simply get in touch with our data officer using.
This is how to get in touch
If you have any questions about the above, give us a shout on www.Lauter-Unfug.com/contact
Lauter Unfug a.s.b.l.
5 rue du village